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Support

Q1 : What happens after I send in the order?
Answer: You will see your registration information immediately after your order. In addition, we will send your registration information within 12 hours after sending the online order form.
Q2 : I have not received my registration information via email. Why?
Answer: Do not panic! In many cases, there may be a processing delay. Please feel free to contact us via the form below. We'll resend you registration information soon.
Q3 : If I purchase your software, can I upgrade it for free in the future?
Answer: Yes, we provide free upgrade for a lifetime. Please subscribe to our newsletter (right top corner of this page. Or follow us on Twitter (click the link at the footer).
Q4 : I lost my license code, can you send again?
Answer: Sure. But you'd better provide your Order ID or some info about your order (such as the Email you used to order) so that we can find your info in our database.
Q5 : Do I need to re-register after I re-install the software?
Answer: No, you don't have to re-enter your registration info. Our software will memory you registration status.
Q6 : I have installed keylogger. But then I cannot open it.
Answer: At first, please make sure that the software is not removed by Antivirus. Go to the installation path (by default "Program Files\FK_Monitor"). Can you see service.exe there? If not, then it was probably removed by antivirus, or by user. Please try to temporaty disable antivirus, then reinstall keylogger. After that, add installation path to the exceptions list of antivirus.
Q7 : How to uninstall your software?
Answer: Here is a standard uninstall procedure: Right click at the tray icon, and choose "Uninstall" item from the popup menu. If you cannot see the icon, please manually remove the installation folder. By default, for Free Keylogger it is "Program Files\FK_Monitor". For Total Spy - "Program Files\TSS Manager".
Contact - Technical support
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